Breaking News

The Electric Department is responsible for all primary lines, the lines that go from pole to pole, and we maintain them. The tree limbs close to or in the service line, the line from the pole to your house, are generally the customer’s responsibility. However, you can call the electric department at 501-776-5930 between 7 AM & 4 PM Monday through Friday to report any type of problem, we will look at it and see if it is something that we can take care of.

  • If you see a downed power line, stay away.
  • It is always best to assume all downed lines are energized. Downed power lines can hurt or kill you, even if they do not spark, hum, or "dance." Stay away from anything that is touching the line, like a tree, fence, vehicle, etc. Call 911 and Benton Utilities at 501-776-5930 to report the line down. Do not touch someone who is being shocked by a downed line—you could be killed!
  • Watch for downed lines after storms.

In the Bathroom...

  • The treatment plant is permitted through the Arkansas Dept. of Environmental Quality (ADEQ) and is issued a United States Environmental Protection Agency National Pollutant Discharge Elimination System (NPDES) permit. This permit assures we are in compliance with the Clean Water Act which controls water pollution by regulating sources that discharge pollutants into waters of the United States, and it also requires the treatment plant to meet certain pollutant parameters on a monthly basis.

Ongoing Major Projects

Benton Utilities is excited to announce the completion of two sewer improvement projects. One involves the replacement of more than 2030 feet of old, deteriorated sewer pipe on the north side of McNeil Creek with 1007 feet of new 12-inch, PVC line. Thirteen aged manholes were also replaced with seven new ones with a corrosion resistant additive. One of the most important benefits of this project is the removal of 4 aerial crossings over McNeil Creek. This work was done along the creek behind Dyer Circle and Narroway Street.

The position of Comptroller for Benton Utilities was recently filled by Cindy Hawkins. Mrs. Hawkins has been an employee of the Utility department since 2004. She was originally hired to manage the Customer Service office. That position was enlarged to include meter reading and outside customer service soon after her arrival. The department name was changed to Billing Services to more adequately reflect the varied activities of the department.

To make sure that Benton Utilities can serve you to the best of our capability we frequently need to be able to contact our Customers in regards to high usage in Electricity and Water, outage situations, and emergencies. It is important to remember that your account information needs to be updated periodically so that we may be able to assist you in case these situations arise.

Water service is now fully restored to the area of Jefferson St. However, a crew will continue to work in the area cleaning up for a little while. The other crew is headed to the area of Crestwood and Short St. to make the necessary repairs there. Customers in this area will notice reduced pressure during this time. The main repair needed on Conway St. west of the intersection with Market St. will be made a priority repair in the morning.

Benton Utilities Water Distribution Dept. personnel are currently working to repair a water main on Jefferson St in front of the Sr.

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Benton Utilities | 1827 Dale Avenue | Benton, AR 72015

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