Mission Statement

The Benton Utilities Billing Services Department personnel are sensitive to the needs of the customer and perform all work to an un-compromised level of quality, and are committed to providing accurate billing, collecting payments, and meeting customer needs for information and service in a timely manner.

The Benton Utilities Billing Services Department, located at 1501 Citizen's Way, consists of: CASH OFFICE, where new service is established and payment of utility bills for water, sewer and electrical services are made; CUSTOMER SERVICE OFFICE, where all meter readings are collected, requests for service connects and disconnects are completed, and non-pay disconnects are issued and performed; BILLING OFFICE where all utility bills are calculated, processed, printed and mailed.  

Located at 1501 Citizens Way.

Hours of operation: Monday - Friday, 7:00 a.m. - 4:00 p.m.

Requirement to Establish New Service in your name

1. Lease or Rental Agreement from landlord showing: Service address, Start date, Name of occupant(s) over 18 years of age, Landlord’s mailing address, Landlord’s phone number, Landlord’s signature, and Tenant’s signature
2. Valid English photo I.D. for all adults, such as: Driver’s license, I.D. card, military or medical or Passport
3. Deposit is based on several factors: Good credit history for customer: $100 elec. & $50 water 3/4 or 5/8 meter. Adverse credit history for customer: $200.00 electric & $100.00 water. Additional Deposit will be added if account is paid late 3 consecutive times or 6 times in a 12 month period or if account is on the collections/shut-off list.
4. Complete the Residential Credit Application. It can be emailed to the address on the application, faxed to the number or dropped off at our office.
5. We will contact you as soon as it is processed in our office.

Requirements for Establishing New Commercial Service

1. Present approved privilege license
2. If leasing building, provide copy of lease from owner.
3. Photo ID
4. Federal Tax ID# (not required for non-profit)
5. Pay deposit. (Call 501-776-5923 or come by Customer Service for a quote while waiting for approval of privilege license.)
6. Complete the Commercial Credit Application. It can emailed to the address on the application, faxed to the number or dropped off at our office.
7. We will contact you as soon as it is processed in our office.

Requirements for Transferring Service from one person to another

1. Lease or Rental Agreement from landlord showing: Service address, Start date, Name of occupant(s) over 18 years of age, Landlord’s mailing address, Landlord’s phone number, Landlord’s signature, and Tenant’s signature
2. Valid English photo I.D. for all adults, such as: Driver’s license, I.D. card, military or medical or Passport
3. Deposit is based on several factors: Good credit history for customer: $100 elec. & $50 water 3/4 or 5/8 meter. Adverse credit history for customer: $200.00 electric & $100.00 water. Additional Deposit will be added if account is paid late 3 consecutive times or 6 times in a 12 month period or if account is on the collections/shut-off list.
4. Complete the Transfer Application. It can be emailed to the address on the application, faxed to the number or dropped off at our office.
5. We will contact you as soon as it is processed in our office.